Phase 1: Evaluate

CVCI Transformation begins to evaluate your customer needs leading to information to develop a Phase 2 transformation plan

  Why Customer Value Creation Important to your Company?
  
 1-0001Why is creating value creation important to you? Article Jim Carras
    
  What is Customer Centricity?
  

 
  
    
  How to define your customer needs?
  
    
    
  What is customer perceived value?
  
    
    
  Types of customer needs
  
    
    
  Surveys  
    
    
  Voice of the Customer (VoC)
  
    
    
  Customer Journey Mapping (CJM)
  
    
    
  Customer Relationship Management
  
 1-0002 8 reasons to choole cloud-based CRM for your business
 Article SuperOffice by Zarema Plaksij Sept. 2019
 1-0003 What can CRM do for my business?
 Article Barry Devlin, Oct. 2017
    
    
  Customer Requirements Check-List
  
    
    
  Employee and Stakeholder Value
  
    
    

CVCI General Manager
Jim Carras
Phone: 1+(903) 705-5792 cell
jim.carras@customervaluecreation.org

Address:
1635 Brookhollow Dr.
Hideaway, Texas 75771

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