Members Only Home Page (Under Development)

CVCI has created 11 teams of Subject Matter Experts who are responsible for bringing key information for our members to bring focus to creating customer value creation culture.  Each team will moderate Discussion Groups, Mentor Blogs, Knowledge Assets, Industry Events, Vendors and Tools, and Academic and Training. The following are the Subject Matter Expert Teams Home Pages.

"Best of the Best"

"Virtual Consultant"

Today, the entire scope of techniques and processes companies use to build their customer focused company culture are diverse and varied.  Consultants, trainers, teachers, authors, and business leaders all contribute to the confusion with their different conclusions and approaches.  This is further impacted by professional associations dealing with their sliver of the overall pie of topics as if they are the primary and most important component.

CVCI seeks to take the approach that in this universe of knowledge, there are, in fact, a core of important and meaningful information but buried in the millions of reference points.  CVCI is establishing a program where we will assimilate and curate  what we believe to be the "Best of the Best" for use by our members.  In addition, CVCI will develop a body of knowledge to be used by our second pillar "Virtual Consultant."

CVCI members realize their company or business are unique and different but the approach to how to transform their company can follow a somewhat standard methodology which can be adapted depending on the need.  CVCI has created such a methodology called "Virtual Consultant."  This approach uses the "Best of the Best" knowledge assets and the "Virtual Consultant" integrates the steps using a holistic application of all the components.  One company might find CRM a critical component where another places a higher importance to contact centers.  Also, where programs like Customer Experience are very important, other organizations focus on Product Development, or Pricing, or Marketing as very important.

CVCI General Manager
Jim Carras
Phone: 1+(903) 705-5792 cell

1635 Brookhollow Dr.
Hideaway, Texas 75771

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