Customer value

creation International

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About CVCI

In today's hyper-connected world, customers have more choices than ever - and they often decide in a split second whether or not to do business with you.  At the same time, the commerce model itself has completely changed.  Gone are the days when your relationships with customers developed solely through brick-and-mortar stores, one-on-one conversations, or trusted agents.  Today, many customers want to build relationships on their own terms, often choosing to get their information directly from other consumers and interacting with your company through a growing array of digital channels.  This makes it more difficult to create customer experience that constantly delivers on your brand promise.

CVCI will create an optimized holistic and integrated approach through "Best of the Best Virtual Consulting" practices that enables our members to profitably build and implement customer value focused business culture. Our members will learn ways to empower their employees, create a set of shared beliefs, and understand their company through their customers eyes. Research shows that a customer-centric culture can drive positive financial performance and be a source of competitive advantage, making CVCI a great starting point for every customer-focused business.

Advisory Group


Jim Carras, Executive
Director, CVCI


Jeff Dahms
Director of CX at First National Bank of Omaha



Surencra Gupta
CVCI Director


Kota Siva Sarma
Director of Pricing Nokia Inc. USA


Patricia Sanchez Diaz
CX Lead, Senior Manager at Cetrica



Andrea Gennari
Head of Commerical Strategy Nokia


Gautam Mahagan
Author and Editor Journal of Creating Value


Jerry Zabell
Communications Consultant Contact Center Solutions


Laura Patterson
Marketing Management and Customer Success - VisionEdge


MikeFahner
Customer Success Manager - Microsoft


Chris Clement
SVP Global Sales and Marketing - PriceBeam Ltd.


Fred Stacey
Co-Founder Cloud Call Center Search

In short, customers want companies to anticipate their needs through a maze of purchasing channels and technologies. When companies get it right, they can reap rich rewards through greater customer spending and loyalty.  When companies get it wrong, they loose.

Our CVCI Mission is:

"CVCI will create an optimized holistic and integrated approach through "Best of the Best Virtual Consulting" practices that enables our members to profitably build and implement a successful customer value focused business culture."

Jim Carras, Managing Director

Customer Value Creation International

www.customervaluecreation.org

Call (903) 705-5792 cell/text

jim.carras@customervaluecreation.org

Address:
1635 Brookhollow Dr.
Hideaway, Texas 75771

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